For a business, the first impression is a make or break deal. A negative first impression can take many encounters to rectify and the likelihood of you getting the chance to do so, is very slim.
For that reason, it’s vital to place all your effort on creating the very best first impression possible. There are countless ways you can attempt it, but from experience, the basics work best. You don’t have to go out of your way to wow people, you simply need to be warm, welcoming, polite, and helpful. That’s really all that most people want. However, a little wow factor doesn’t hurt occasionally!
If you’re keen to learn how you can make that positive first impression time and time again, check out these 5 quick and easy ways.
Make Sure The Design is Consistent
Your office reception design needs to tell people what you’re about. You can’t completely contradict yourself by going for a really ‘out there’ design if it doesn’t tell people who you are. You’ll make a better first impression if you show your visitors that you’re secure in your brand identity.
Always Keep Everything Clean And Tidy
You see, the basics always work! People notice if tables are dusty or if mirrors haven’t been cleaned. It’s important to make sure that your reception area is always clean, tidy, and well kept. Learn how to maintain a reception area by thinking about how you would maintain your home.
Make Sure Your Receptionist is Always Warm and Welcoming
Your receptionist is no doubt fantastic at their job but they need to be warm, polite, welcoming, and always greet visitors with a smile. These are the basics that most people look towards. By doing this, you’ll make the best first impression possible.
Never Leave Anyone Waiting Too Long
When a visitor has reported to the office reception desk, they should be directed to the seating area to wait, if necessary. In that case, never leave them sitting there for too long. After 10 minutes maximum, check back in with them and chase up whoever they’re supposed to be seeing.
Make Comfort Your Priority
When designing a reception area, make sure that you think about comfort. Visitors need to be comfortable whilst they’re waiting and if they’re nervous or agitated about whatever they’re visiting the office about, comfort will help them to calm down. Of course, people will always remember if they had an uncomfortable wait in a reception area, so pay attention to that first and foremost.
By following these five easy points, you’ll be able to impress anyone who walks into your space.