A high quality receptionist can be the difference between a business that does well and one that leaks customers.
When a receptionist does everything they can to help visitors to the reception area, the very best impression of that business is formed. When they do the opposite, the customer is very unlikely to want to return.
Check out this infographic which has some very useful information about reception areas and the role of the receptionist. It’s interesting to learn!
Source - https://thereceptionist.com/blog/whos-watching-your-front-desk-a-survey-of-office-personnel/
A quality receptionist will offer the very best service as second nature. There are traits and habits they will exhibit on a daily basis that come to them naturally. Let’s look at 5 of the most important.
- The ability to put personal mood or feeling aside and smile - A receptionist needs to smile and be pleasant to anyone who approaches the reception desk. This can be difficult if you're having a bad day or do you don’t feel so great, but it’s vital to put that aside.
- Be approachable and helpful to everyone - The receptionist should have an air of approachability about them, which is achieved by smiling and showing positive body language. They should also help anyone who approaches them as much as they can. Of course, if they can't help, they should seek out someone who can.
- Show empathy to all visitors - Sometimes visitors may be upset, worried, or nervous, depending upon what they’re visiting for. A quality receptionist is able to show empathy and put the visitor at ease.
- Think quickly on their feet - There may be times when swift action is needed and a receptionist needs to be able to think quickly and make fast decisions. They also need to stay calm under pressure, especially if a visitor in front of them is angry or upset.
- Be efficient and tidy at all times - The reception area needs to be kept clean, tidy, and sleek at all times. That means the receptionist needs to be not only efficient in their role but having their eyes on the space too. The office reception furniture needs to be kept clean and clutter free, and any spillages need to be cleaned up immediately.
If your receptionist regularly shows these 5 habits, they’re a top quality receptionist, for sure!