We’re always hearing that we need to make a good first impression whenever we meet someone important, or in the workplace.
Whilst we know that we have to do that, how exactly do we do it?
Is it something we say? Is it a facial expression? Is it how we dress? Is it what we are surrounded with, e.g. our environment? It’s actually all of these things.
Check out this video for a more visual idea.
That video and its description tells us that we generally form our impression of someone within just 7 seconds of coming into first contact with them. Just 7 seconds! We also base 55% of our opinion on the appearance of that person or that place. That tells you a lot about how you need your office environment and your reception area to look.
If 55% of people who walk into your reception area don’t like the way it looks, will they walk away and go somewhere else to do business? Very possibly. That’s 55% less profit coming your way! That’s huge!
So, what should we be doing to make that positive first impression?
- Be friendly and helpful
- Smile and make eye contact
- Nod and let the person know you’re listening to them
- Help wherever possible
- Make sure the environment is clean and tidy
- Avoid clutter and junk
- Make the person comfortable
- Offer refreshments
- Think about creating a calming and impressive environment, as well as being comfortable
It’s really not that hard, but the effects are huge.
Can you think of anything else to add to that first impressions list? Let us know on our Twitter page if so!