We all know that the reception area needs to be kept clean and tidy, there needs to be comfortable and clean reception seating for guests, and the whole vibe needs to be professional and sleek, but what about the receptionist themselves?
The role of the receptionist is a vitally important one, and a role, which should never be overlooked. That person cannot have a bad day, they cannot look unimpressed and they have to be on their game for the entire time they are sat at that reception desk. This person needs to have patience in abundance. Why? Check out the video below:
How many big mistakes did you spot in that video? Can you believe a receptionist would behave in that way? Some do! Have you ever been in an office and had someone tell you to wait in a rather rude manner? In this video, the receptionist places his hand up to tell the visitor to wait when she asks about Wi-Fi. Okay, he might need one second to finish a job, but placing your hand up in the air is the height of rudeness!
Put simply, if your receptionist displays any of the behaviours shown in that video, you are going to be losing business faster than a sieve loses water.
Designing a sleek reception area is easy, with many office furniture UK choices, but choosing the right receptionist is the hard part.
What are your views on this? Please feel free to leave your feedback in the comment box below.