Do you have empathy?
Do you even really understand what empathy is?
Empathy is one of those terms which we hear, we think we understand, but in reality, there is a lot more to it than meets the eye. The thing is, understanding empathy can actually help you become a better human being, but can also help to improve your performance at your office desks, especially when dealing with other people.
Check out this video which gives an interesting insight into what empathy actually is.
As you can see, empathy is about how you relate to yourself in some ways, but also how you relate to other people. It’s about reading body language, listening properly and being able to relate to others on a deeper level.
By putting yourself in the shoes of someone else, you can understand them and their emotions, and therefore tailor your reaction to get the best outcome. So, the question is, could understanding empathy in greater depth help you develop your customer service skills?
Yes!
Dealing with customers isn’t all about making a great impression with trendy office furniture, it’s about how you relate to them person to person too. Being able to put yourself in the place of a person making a complaint will allow you to understand their point on a personal level. You can, therefore, ensure a better outcome for everyone concerned.